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Privacy, Backup, Exports, and Support

Learn how Jornal handles local records, exports, backups, and support requests.

Privacy Approach

Jornal is designed around private, user-controlled record-keeping.

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Jornal Privacy and Data screen with export, encrypted backup and restore, delete-all controls, and protected sections

Jornal's core workflow is built for personal tracking and review. Basic use does not require a Byldya.com account, and Byldya does not store personal Jornal records on Byldya.com.

Some optional features may use external data sources or integrations, but those are separate from the main logging flow.

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Jornal settings or Privacy and Data screen showing local-first record controls

Protected Sections

When you want extra protection, selected sections can be protected behind device authentication. This can help when you want stronger separation around sensitive diary areas.

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Jornal protected sections or biometric privacy setting for sensitive diary areas

Backups

Backups are there to help you keep a secure copy of your records outside the device.

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Jornal export and backup screen with JSON export, clinician PDF or appointment summary export, and encrypted backup and restore options

Helpful reminders:

  • keep backup passwords somewhere safe
  • check what type of export you are creating
  • choose date ranges and categories carefully before sharing

Shareable Exports

Jornal can also create shareable exports when you want a broader record set beyond an appointment summary.

These can be useful for:

  • personal review outside the app
  • record-keeping
  • sharing selected logs with a clinician or caregiver
  • working with the underlying data behind charts and timelines

Optional Integrations

Some features can use external data sources or integrations where supported, but the main journaling workflow is designed to stand on its own.

Nutrition photo capture may send non-personal product, barcode, packaging, label, or nutrition information to Open Food Facts to enhance its nutrition database. Byldya may also store non-personal product and nutrition information to improve Jornal's nutrition data. Do not include faces, people, addresses, receipts, medical documents, or other personal information in nutrition photos.

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Jornal integrations settings showing Apple Health, live lookup sources, or connected-device options as optional controls

Support

If you need help, support can assist with:

  • setup and onboarding questions
  • Apple Health or import issues
  • scan, logging, export, or backup problems
  • appointment prep or summary-sharing issues
  • privacy and data-handling questions

Support email: jornal-support@byldya.com

What to Include in a Support Request

  • your device model
  • your iOS or iPadOS version
  • your Jornal app version
  • a short description of the problem
  • the steps you took before the issue happened
  • screenshots if they help explain the issue

Medical Note

Jornal support cannot provide medical advice.

Do not use support email for emergencies, urgent symptoms, medication emergencies, or time-sensitive treatment decisions. If you think you may be experiencing a medical emergency, call local emergency services immediately and contact a licensed clinician.